In a general view, the process of obtaining the evaluation service from the customers' point of view in the laboratory of Web Azma can be expressed as following image. Any customer requesting an assessing services must submit a request by visiting the WebAzma website. In this request, the customer chooses the service to be evaluated (text digitizer, news feeder or machine translator) in the first step. Then, in the second step, determines the type of desired evaluation, which can be evaluated in terms of functional requirements, non-functional requirements or user statistics. In the third step, the requested test must be specified.

The following figure shows the types of evaluations that can be provided by Web Azma in relation to the services being evaluated. In other words, by going through the three steps above, one of the tests specified in the "Examination" box and one of the services specified in the "Evaluation Services" box is selected from the following format.

In the next step, according to the test and the service of choice, requirements should be provided by the service provider so that the Web Azma can obtain the requested exam and the evaluation of the desired service. These requirements include the provision of web services in the Web Azma required format, the determination of the data for evaluation, the possibility of sending large requests to the service provider's server (with prior coordination) etc. After receiving this information from the customer (service provider), the web-based test will provide the customer with the time it takes to evaluate and prepare the results. After passing the specified time period and preparing the results, the customer will receive the outputs from the evaluation.